Gap Analysis of Online Student Services

Gap Analysis of Online Student Services


Full Title: A Gap Analysis of Online Student Services: Report on Administrator and Student Surveys

Synopsis: Co-authored with Bob Baer.
Report on administrator and student surveys used to assess the capabilities of Maryland colleges and universities to deliver online student services, discover where gaps exist between current and optimal capabilities in online student services provision, and make recommendations for desired actions. The surveys were also meant to enable member institutions to examine their current practices and compare them with those of other schools throughout Maryland, among other purposes.

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